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Warranty Policy
TwinMOS Modules Products Warranty Policy and RMA Guidelines
Warranty Policy RMA Guidelines End-Of-Life (EOL) product list
 
 
 

Warranty Policy

TwinMOS Technologies, Inc. guarantees all modules products manufactured and bear the “TwinMOS” labels with the conditions and limitations listed below. TwinMOS shall either repair or replace any part of its product(s) that prove defective due to faulty materials or workmanship. This warranty does not cover any defects arising from misuse, mishandling, abuse, accident, natural disaster, or any unauthorized repair, modification, or disassembly. 


Duration of Warranty
Lifetime Warranty
This warranty applies to all “TwinMOS” labeled modules products (EXCEPT Rambus, Elixir, and any original modules) based on the condition that the product(s) is still manufactured. Any product that has reached the end of its product lifetime (End-of-Life) or discontinued shall not be covered this warranty. The end of a product line will be announced by TwinMOS on its website six (6) months prior to the discontinuation of any product(s).
One-Year Warranty
All Rambus, Elixir, and original products bearing the “TwinMOS” labels shall be guaranteed for a period of one (1) year from the date of original purchase.
 

Note: The warranties only cover repair or replacement of defective TwinMOS products, as provided above. TwinMOS is not liable for, and does not cover under warranty, any costs associated with servicing and/or the installation of TwinMOS products. TwinMOS will not discontinue support of its products, nor obsolete its products, as long as there are component materials available in the marketplace and reasonable customer demand for the products.

 

RMA Guidelines
To obtain warranty service, you must follow TwinMOS RMA (Return Merchandise Authorization) guidelines when returning a defective product. It is essential that you must return to the one from which you purchased the TwinMOS product. You will be asked to include all product identification information, such as “TwinMOS” labels, bar code stickers with serial number, and if required, proof of purchase. Please read carefully and follow the below instructions before returning any products.


Return Procedures
RMA Form and Number
You must first obtain an RMA form (Form-A for repair / Form-B for credit return) and number from your sales representatives and complete with the requested information before sending back any defective parts. This must be done through email (fax accepted only if no email service is available). **Please note that the RMA number is only valid for 30-days as of the issuance date. If returning after the valid period, please request for a new number.

When Returning
The RMA form (Form-A or Form-B) must be attached to the returned goods with the RMA number written on BOTH the form and outside of package box. NO return products will be accepted without the above described.
Verification
Upon receiving the returned products, TwinMOS RMA dept. will verify the goods against RMA form and reply to customers within 48 hours for any discrepancy.
RMA number and form are required! Please don't forget!



Repair or Replacement Time
Standard Defective Products
All under warranty products shall be repaired or replaced within 14 days upon receiving.
DOA (Defective-on-Arrival)
Any product that is defective on arrival shall be exchanged immediately upon receiving.

As TwinMOS Technologies sets out to prove its capability in designing and producing the most advanced memory products, we also value highly of customer support and service. If there should be any questions, please contact your worldwide sales representative.

 

End-Of-Life (EOL) product list
End-Of-Life (EOL) product list
The end of a product line will be announced by TwinMOS on its website six(6) months prior to the discontinuation of repair or replace service.


1.EOL of below product series are effective from 2005/06/15
  • SIMM-30pin
  • SIMM-30pin+ASIC
  • 72 pin SIMM
  • 72 pin SIMM + ASIC
  • 72 pin SIMM + Parity
  • 72 pin DIMM
  • 72 pin SIMM + ASIC:FPM -> EDO
  • 168PINDIMM+Buffer
  • 184 pin RIMM + EERPOM
  • 184 pin RIMM + ECC + EERPOM
  • 168pin DIMM+ASIC+EEPROM
  • 184pin SDR DIMM+EEPROM
  • 100pin DIMM+EEPROM
  • 132 pin AIMM

2.EOL of below product series are effective from 2005/11/10
all 184 pin DDR-DIMM series in WLCSP IC packing , (includes some of TwiSTER products)
P/N : M2xxxxxxxxxxxxxx3xxxx

3.EOL of below product series are effective from 2006/06/01
  • TwiSTER
    TwiSTER DDR400 CL2
    P/N：M2xDxxxxxxxxxxxxxxxxxW
    TwiSTER DDR433 CL2
    P/N：M2xIxxxxxxxxxxxxxxxxxW
    TwiSTER DDR433 CL2.5
    P/N：M2xExxxxxxxxxxxxxxxxxW
    TwiSTER DDR466 CL2.5
    P/N：M2xGxxxxxxxxxxxxxxxxxW
    TwiSTER DDR500 CL2.5
    P/N：M2xHxxxxxxxxxxxxxxxxxW
    TwiSTER DDR500 CL3
    P/N：M2xBxxxxxxxxxxxxxxxxxW
    TwiSTER DDR533 CL2.5
    P/N：M2xJxxxxxxxxxxxxxxxxxW
    TwiSTER DDR533 CL3
    P/N：M2xLxxxxxxxxxxxxxxxxxW
  • TwiSTER PRO
    TwiSTER PRO DDR400 CL2-2-2-5
    P/N：M2xLxxxxxxxxxxxxxxxxxx
    TwiSTER PRO DDR600 CL3
    P/N：M2xNxxxxxxxxxxxxxxxxxx
  • TwiSTER BH5
    TwiSTER BH5 DDR400 CL2.5
    P/N：M2x9xxxxxxxTGxxxxxxxxxx
    TwiSTER BH5 DDR400 CL2
    P/N：M2xDxxxxxxxTGxxxxxxxxxx
    TwiSTER BH5 DDR433 CL2.5
    P/N：M2xExxxxxxxTGxxxxxxxxxx
    TwiSTER BH5 DDR400 CL2-2-2-5
    P/N：M2xMxxxxxxxTGxxxxxxxxxx
  • Speed Premium
    Speed Premium DDR400 CL2.5
    P/N：M2x9xxxxxxxPPxxxxxxxxxx
    Speed Premium DDR400 CL2-2-2-5
    P/N：M2xMxxxxxxxPPxxxxxxxxxx
  • DDR Long-DIMM
    DDR500 CL3
    P/N：M2xBxxxxxxxxxxxxxxxxxx
    DDR400 CL2
    P/N：M2xDxxxxxxxxxxxxxxxxxx
    DDR450 CL2.5
    P/N：M2xFxxxxxxxxxxxxxxxxxx
    DDR466 CL2.5
    P/N：M2xGxxxxxxxxxxxxxxxxxx
    DDR500 CL2.5
    P/N：M2xHxxxxxxxxxxxxxxxxxx
    DDR433 CL2
    P/N：M2xIxxxxxxxxxxxxxxxxxx
    DDR533 CL2.5
    P/N：M2xJxxxxxxxxxxxxxxxxxx
    DDR533 CL3
    P/N：M2xLxxxxxxxxxxxxxxxxxx
    DDR400 CL2-2-2-5
    P/N：M2xMxxxxxxxxxxxxxxxxxx
    DDR600 CL3
    P/N：M2xNxxxxxxxxxxxxxxxxxx
4.EOL of below product series are effective from 2008/03/01
  • Speed Premium
    Speed Premium DDR433 CL2.5
    P/N：M2xExxxxxxxxxxxxxxxxxxx
  • SDR Long-DIMM/ SO-DIMM
    PC100/ PC133
    P/N：MDxxxxxxxxxxxxxxxxxxxx
    (Except S/N:13Dxxxxxxxxxxx)
  • TwiSTER Series
    PC2-6800/ DDR2-850
    P/N：M2xxxxxExxxxxxxxxxxxx
  • DDR Micro-DIMM
    PC3200/ 2700/ 2100
    P/N：M2xxxxxExxxxxxxxxxxxx

5.EOL of below product series (128MB & 256MB of DDR/DDR2 Long-DIMM & SO-DIMM) are effective from 2009/05/01

  • DDR Long-DIMM/ SO-DIMM
    PC2100/PC2700/PC3200 DDR266/DDR333/DDR400
    P/N：M2xxxxxxxxxxxxxxxxxxx
  • DDR2 Long-DIMM/ SO-DIMM
    PC2 4200/PC2 5300 DDR2 533/DDR2 667
    P/N：8Dxxxxxxxxxxx

 

 


 
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