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Warranty
Policy |
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TwinMOS
Technologies, Inc. guarantees all flash products
manufactured and bear the “TwinMOS” labels with
the conditions and limitations listed below. TwinMOS
shall either repair or replace any part of its product(s)
that prove defective due to faulty materials or
workmanship. This warranty does not cover any defects
arising from misuse, mishandling, abuse, accident,
natural disaster, or any unauthorized repair, modification,
or disassembly.
 Duration
of Warranty
| Two-Years
Warranty |
| This
warranty applies to all “TwinMOS” labeled
flash products based on the condition that
the product(s) is still manufactured. Any
product that has reached the end of its product
lifetime (End-of-Life) or discontinued shall
not be covered this warranty. The end of a
product line will be announced by TwinMOS
on its website three (3) months prior to the
discontinuation of any product(s). |
|
One-Year Warranty |
| All non-
“TwinMOS” labels shall be guaranteed for a
period of one (1) year from the date of original
purchase. |
Note: The
warranties only cover repair or replacement of defective
TwinMOS products, as provided above. TwinMOS is
not liable for, and does not cover under warranty,
any costs associated with servicing and/or the installation
of TwinMOS products. TwinMOS will not discontinue
support of its products, nor obsolete its products,
as long as there are component materials available
in the marketplace and reasonable customer demand
for the products.
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RMA
Guidelines |
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To
obtain warranty service, you must follow TwinMOS
RMA (Return Merchandise Authorization) guidelines
when returning a defective product. It is essential
that you must return to the one from which you purchased
the TwinMOS product. You will be asked to include
all product identification information, such as
“TwinMOS” labels, bar code stickers with serial
number, and if required, proof of purchase. Please
read carefully and follow the below instructions
before returning any products.
Return
Procedures
| RMA
Form and Number |
| You
must first obtain an RMA form (Form-A for
repair / Form-B for credit return) and number
from your sales representatives and complete
with the requested information before sending
back any defective parts. This must be done
through email (fax accepted only if no email
service is available). **Please note that
the RMA number is only valid for 30-days
as of the issuance date. If returning after
the valid period, please request for a new
number.
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| When
Returning |
| The
RMA form (Form-A or Form-B) must be attached
to the returned goods with the RMA number
written on BOTH the form and outside of
package box. NO return products will be
accepted without the above described.
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| Verification |
Upon
receiving the returned products, TwinMOS RMA
dept. will verify the goods against RMA form
and reply to customers within 48 hours for
any discrepancy.
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| RMA
number and form are required! Please don't
forget! |
Repair or Replacement
Time
| Standard
Defective Products |
All
under warranty products shall be repaired
or replaced within 14 days upon receiving.
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| DOA
(Defective-on-Arrival) |
Any
product that is defective on arrival shall
be exchanged immediately upon receiving.
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As TwinMOS Technologies
sets out to prove its capability in designing and
producing the most advanced memory products, we
also value highly of customer support and service.
If there should be any questions, please contact
your worldwide sales representative. |
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End-Of-Life
(EOL) product list |
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End-Of-Life
(EOL) product list
The end of a product line will be announced
by TwinMOS on its website three(3) months prior
to the discontinuation of repair or replace service.
1.EOL of below product
series are effective from 2005/12
- MMC Series
MMC Plus
RSMMC
MMC
- CF Card
CF 36X
- SD Card
SD 36X
- MP3
Go TO Music
RedRock
MMD 101
MMD 368
MMD318
- Card Reader
8 in 1 Card Reader (Big)
5 in 1 Card Reader
4 in 1 Card Reader
RSMMC Card Reader
- Mobile Disk
MD2
MD3
MD4
2.EOL of below product series
are effective from 2007/03/20
- Mobile
Disk
U3
Football disk
- MiniSD
Card
1GB/2GB-class 5
3.EOL of below product
series are effective from 2007/07
- CF Card
CF 70X
- SD Card
SD 133X
4.EOL of below product
series are effective from 2007/11
- Mobile Disk
S1
X5
- MMC Mobile
5.EOL of below product
series are effective from 2007/12
- Flash Card
USDII
- Mobile Disk
Finger print F1
6.EOL
of below product series are
effective from 2008/06
- MP3
MMD 628
MMD 650
- Card
reader
8 in 1 (Small)
7.EOL
of below product series (128MB/256MB/512MB
of below Flash series)are effective
from 2009/02
- Flash
Card
SD, MMC, CF, USDII, mini SD,
micro SD,
- Mobile
Disk
M1, R3, X4, Z4
8.EOL
of below product series are
effective from 2009/02
- Mobile
Disk
S2
Finger print F2
B1
- Speaker
Boom1
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Warranty
Policy
